Member pricing is based on individual membership status at the time of the event.

At this time, the NASPA Annual Conference does not provide the option to join/renew and register in the same transaction. However, you will be given the option to join/renew prior to starting registration when you click the registration link.

If you have never been a member and would like to register for the NASPA Annual Conference at the member rate, please create a profile and join prior to registering.

Refund requests received by January 13, 2027 will receive a full refund of your order, less a $50 service and processing fee. Please note, orders include all registration fees paid, including the main conference, pre-conference workshops, and any other ancillary events.

Refund requests received between January 14, 2027 and February 3, 2027 will receive a refund equal to 50% of your order.

Refund requests received after February , 2027 are not eligible for a refund.

To cancel a 2025 NASPA Annual Conference registration and request a refund, a written request must be sent to customer service. Cancellation requests will not be processed over the phone. Exceptions to the cancellation refund policy outlined above will be considered on a case-by-case basis and decisions will be made approximately 15 business days after the conclusion of the conference. Attendee substitutions are permitted. Substitutions should be the same member classification so that the payment is an even exchange transfer of payment. P

Cancellation Refund Request Deadlines

All refund requests received in writing as outlined above will be processed as a full refund. Refund requests must be received prior to the start of the event.

NASPA enables* a "Bill Me" function for the NASPA Annual Conference to enable individuals from institutions requiring payment by check to register.

Early Rate payments must be received by January 13, 2027, or all unpaid registration products will transition to Regular rates

Regular Rate payments must be received by February 17, 2027, or all unpaid registration products will transition to Late rates

Substitutions are allowed by individuals within the same institution/company. Substitutes should also be the same member type so that payment is an even exchange transfer of payment.

Please email information for the substitute attendee to customer service and provide all contact information including the title, email address, and NASPA ID#.

Non-members must have a NASPA profile and NASPA ID#. Please click here to create a NASPA profile.

NASPA currently does not offer group registration for the NASPA Annual Conference.

Welcome to the payment policies section of the NASPA Annual Conference website! You can find the answers to many of your payment policy questions here.

Accepted Forms of Payment

• NASPA accepts Visa, MasterCard, American Express, Discover, and checks.
• NASPA accepts wire transfers from organizations outside of the United States.
• NASPA does not accept Purchase Orders (P.O.) as payment.

Payment Remittance

Credit card payments may be remitted online via the NASPA website through the NASPA profile that created the registration, or over the phone by calling (202) 265-7500.

Check payments may be remitted through the mail via the NASPA Annual Conference lockbox:

Wire Transfer Payments

NASPA only accepts wire transfers from individuals and organizations outside of the United States, and only when a secure credit card payment is not possible. Please find NASPA's bank information here.

Changes in Payment Method

Changes in payment method or credit card after the initial payment is processed are NOT permitted. Please be sure that you are using the appropriate credit card for this transaction.

Returned Checks / Chargebacks

There is a $35.00 administrative processing fee invoiced against all returned checks or disputed credit card charges resulting in a charge back.

Credits

Financial credits from cancellations may not be maintained on individual profiles. Funds from a cancelled payment may be applied to another order at NASPA's discretion and only at the time of cancellation.

ACH Vendor Establishment

NASPA is not able to establish ACH Vendor agreements with external financial entities for event registrations, memberships, or publications purchases. If your institution requires payment by ACH, please email registration@naspa.org.

NASPA W-9 Form

If your institution requires a W-9 form from NASPA to process payment, you may download the form here.

Individual NASPA memberships are non-refundable and non-transferable.

For assistance processing Association-wide event sponsorship payments, please contact Fred Comparato, Senior Director of Corporate Development, at fcomparato@naspa.org.

Meals are not provided during the conference. Exhibit hall breaks may offer coffee or ice cream. Some institutions, knowledge committees, and other sponsored groups will choose to host receptions / meetings that may have food and beverage available but this is not guaranteed.